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Terms and Conditions

Ordering

National Delivery: Your order will be dispatched using DPD (parts of Scotland can not be reached next day) within Mainland UK only.  As all items are baked to order, turnaround is currently around 3 days from placing your order, to it being dispatched. You will receive an email from DPD with your tracking details once your order has been baked and shipped.

Local Collection: You will receive an email confirmation of your order being baked and confirmation of when you will be able to collect from our Green Road site.

Where your order qualifies for free shipping, this will be available to you as an additional option.

Our Green Road site is open for booked click and collect orders as follows:

Tuesday                10am to 4pm

Wednesday          10am to 4pm

Thursday              10am to 6pm

Friday                   10am to 12pm

Due to high demand, orders will be on a first come first served basis.  We aim to get your order to you as soon as possible. Turnaround is currently a maximum of 7 days from us receiving your order, to you receiving your parcel. Thank you for your patience.

During this phase we will only be making the products listed on the webshop.  The list of products may evolve and adapt as we go on but for now some of our usual products will not be available.

Please contact us with important queries, but be aware we are a very small team working around our children and may not be able to respond to your query quickly. Our terms & conditions can be found here.

Delivery

We charge a flat rate of £6.25 for delivery within mainland UK (excluding Northern Ireland, The Shetlands, Orkney, The Isle of Man and the Channel Islands). Currently, delivery is not available for any other areas. Postal orders placed on Thursdays or Fridays will be first on the baking schedule for the following week.

For Mail Order, we use DPD Next Day Delivery service and everything is made to order so your goodies arrive nice and fresh!

Refunds on food items

We work hard to make our food as consistently good as possible, but occasionally issues do occur with quality.  If you have bought a product and are not happy with it, please do get in touch and we will offer a replacement or refund where appropriate.

Food safety

We are a 100% gluten free and an allergy conscious bakery, and strive to produce food suitable for all allergies and intolerances.  While we take all precautions against cross contamination, we do handle the following allergens in the bakery and our food may contain traces of:

Tree nuts (not peanuts)
Sesame
Soya
Egg
Milk
Mustard
Sulphur dioxide

Courses:

We are currently not offering courses.